Refund Policy

1. General Policy

At kognerastudio.com, operated by Commerce Holdings LLC, we are dedicated to providing our users with reliable and high-quality digital services. This Refund Policy outlines the terms and conditions under which customers may request a refund for subscription payments or other purchases made through our website.

Our goal is to ensure transparency and fairness while maintaining the integrity of our platform and services.

2. Eligibility for Refund

Refunds are granted only under the following conditions:

• • The user has encountered technical issues that prevented access to or the proper use of the services provided through kognerastudio.com.
• • The user has submitted a refund request within 30 days of the original payment date.
• • Refunds apply only to payments made directly through the website using a valid credit or debit card.

Refunds will not be issued for:

• • Dissatisfaction with the service unrelated to technical performance or functionality.
• • Partial use of the subscription period when access was available.
• • Any charges made through third-party payment processors or app stores not directly connected to our website.

3. Refund Process

To request a refund, please contact our support team by email at support@kognerastudio.com or by phone at +1 (510) 907-4402.

Your request must include:

• • The payment receipt or transaction ID;
• • The email address associated with your account;
• • A brief description of the technical issue encountered.

All refund requests are reviewed within 5–10 business days. Approved refunds will be credited to the original payment method.

4. Processing of Refunds

Approved refunds will be processed using the same payment method originally used for the purchase. Users can expect:

• • Refunds to be completed within 7–14 business days after approval.
• • The refund amount to cover only the payment for the affected subscription period. Any applicable fees or taxes will also be refunded when eligible.
• • Refunds are issued only after confirmation that the issue originated from our service and not from user-related factors such as device settings or connectivity.

5. Subscription Cancellations

Users may cancel subscriptions at any time through the account management section on the kognerastudio.com website. Upon cancellation:

• • Weekly subscriptions remain active until the end of the paid period, after which access will terminate automatically.
• • Quarterly or monthly subscriptions remain active through the prepaid term, with access ending once that period concludes.

Cancellation alone does not trigger an automatic refund. Refunds are issued only under the specific conditions outlined in this Refund Policy.

6. 100% Money-Back Guarantee

We stand behind our commitment to service quality. If technical issues prevent you from using the product or features provided through kognerastudio.com as intended, we offer a 100% Money-Back Guarantee for the affected subscription period.

This guarantee applies exclusively to payments made directly through our website and does not extend to purchases completed through third-party platforms or payment providers.

7. Limitations

Refunds will not be issued in cases resulting from factors outside of our control, including but not limited to:

• • Malfunctions caused by the user’s device, software, or operating system.
• • Poor internet connection or network restrictions.
• • Misuse, tampering, or modification of the service.
• • Interruptions caused by third-party integrations or external service dependencies.

Commerce Holdings LLC is not responsible for performance issues, access delays, or errors resulting from external systems beyond our control.

8. Contact Information

For any questions regarding this Refund Policy or to request a refund, please contact us:

All inquiries are reviewed within 5–10 business days, and our support team will provide updates on your refund status or any additional information required.