Privacy Policy

1. Introduction

Welcome to kognerastudio.com, operated by Commerce Holdings LLC, a company incorporated and registered in the United States with its registered office at 1100 Highway 82 E, Indianola, MS 38751-2251, United States. This Privacy Policy explains how we collect, use, store, and protect the personal information of users who access or use our website and related online services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. Protecting your privacy and maintaining the confidentiality of your personal information is a top priority for us. This Policy applies to all users, including those located in the United States, the United Kingdom, and other jurisdictions where our Services are available.

Our Services operate exclusively through our website, meaning that users subscribe and manage their access directly on the Site. Payments are processed securely on the website using credit or debit cards. By providing your payment information, you consent to the collection, use, and storage of such data in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully and review it periodically, as we may update it to reflect changes in our practices, regulatory obligations, or service offerings. Continued use of our Services after any modifications to this Privacy Policy constitutes your acknowledgment and acceptance of those changes.

2. Information We Collect

When you use our Services, we may collect various types of personal and non-personal information to provide, improve, and secure our offerings. The categories of information collected include, but are not limited to, the following:

a. Personal Information

We may collect information that identifies you as an individual, including:

• • Full name and contact details, including your email address (support@kognerastudio.com) and phone number (+1 (510) 907-4402)
• • Payment information provided directly through our website, such as card number, expiration date, CVC, and cardholder name, which are necessary for processing subscriptions and purchases
• • Account registration details, including username and password

b. Usage Information

We automatically collect information about how you interact with our Services, including:

• • Device information, such as IP address, device type, operating system, and browser type
• • Website activity, including the pages visited, time spent on each section, and interaction patterns
• • Log files and diagnostic data used to maintain, secure, and improve Service performance

c. Security and Identity Information

To ensure digital safety and protect your identity, we may collect:

• • Identity monitoring alerts, such as notifications when your personal information appears in known data breaches
• • Email security data used to detect phishing or suspicious communications
• • Device security status and technical indicators used to identify potential threats

d. Communication Information

When you contact our support team or communicate with us via email or other channels, we collect the content of your messages, including inquiries, feedback, and any attachments you provide to help us resolve your requests.

e. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to track your browsing behavior and improve your experience on kognerastudio.com. This information helps us personalize content, analyze usage trends, and enhance Service performance. For more information, please refer to our Cookies Policy.

We collect this information to provide and secure the Service, process payments, maintain user accounts, and comply with applicable laws. All collected data is handled in accordance with relevant privacy and data protection regulations, including this Privacy Policy.

3. How We Use Your Information

We use the information we collect to provide you with a secure, reliable, and personalized experience while using our Services. These purposes include, but are not limited to, the following:

a. Service Provision and Account Management

• • To create, manage, and maintain your account, verify your identity, and provide access to the features available on kognerastudio.com.
• • To process and manage payments for subscription plans, including sending receipts, confirmations, and billing notifications.
• • To communicate important information about your account, service updates, or maintenance notices.

b. Security and Protection

• • To monitor and protect your identity against data breaches or unauthorized access.
• • To enhance email protection and defend against phishing, spam, and other malicious activity.
• • To secure your personal data and device by detecting vulnerabilities, malware, and other threats.
• • To ensure compliance with internal security standards and prevent fraudulent or unlawful activity.

c. Personalization and Improvement

• • To analyze user interactions with our website to improve performance, usability, and design.
• • To tailor content, recommendations, and functionality to your preferences and browsing behavior.
• • To develop and test new features or enhancements that improve the Service experience.

d. Legal Compliance and Enforcement

• • To comply with applicable laws, legal obligations, and requests from regulatory or public authorities.
• • To enforce our Terms of Use, resolve disputes, and protect the rights, property, or safety of Commerce Holdings LLC, its users, or third parties.

e. Marketing and Communications (Optional)

• • To send newsletters, promotional messages, or updates if you have provided explicit consent.
• • To inform you about new features, offers, or relevant products associated with your subscription.

You can opt out of marketing communications at any time without affecting your access to the Service. All data usage is carried out in accordance with applicable privacy and data protection laws. Commerce Holdings LLC implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of your personal information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances necessary to operate, protect, and improve our Services.

a. Service Providers

We may share information with third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, analytics, identity verification, email delivery, or customer support. These providers are strictly prohibited from using your information for any purpose other than providing services to Commerce Holdings LLC and must implement appropriate confidentiality and data protection measures.

b. Legal Requirements and Protection of Rights

We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Commerce Holdings LLC, its users, or others.

c. Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred as part of the transaction. In such cases, the receiving entity will be required to comply with this Privacy Policy and continue to protect your personal data.

d. Aggregated and Anonymized Data

We may share de-identified or aggregated data that does not personally identify you for purposes such as analytics, research, business analysis, or reporting.

e. User Consent

We will share your information in any other cases where you have provided explicit consent. You may withdraw consent at any time, subject to legal or contractual restrictions. All data sharing is performed in compliance with applicable U.S. and international privacy laws, and we ensure that third parties maintain strict confidentiality and use robust security measures when handling your information.

5. Data Retention

Commerce Holdings LLC (“we,” “our,” or “us”) retains your personal information only for as long as necessary to fulfill the purposes for which it was collected — including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

• • Account Information: Data such as your name, email address, and payment details are retained for the duration of your active subscription and for a period of six (6) years after termination to comply with legal, tax, and accounting obligations.
• • Transactional Information: Payment and billing records are retained in accordance with applicable financial and tax laws for auditing and compliance purposes.
• • Support and Communications: Messages sent to our support team, inquiries, and related correspondence are retained as long as necessary to provide assistance and maintain communication records for dispute resolution.
• • Usage Data: Technical data, such as logs and analytics related to your use of the Service, are retained for 12 months to improve service reliability, detect fraud, and ensure operational compliance.

We regularly review all retained personal information to ensure it remains necessary for its intended purpose. When data is no longer needed, we securely delete or anonymize it using industry-standard practices.

You have the right to request information about the retention period for your data or to request deletion of your personal information in accordance with applicable privacy laws. Requests can be submitted by contacting support@kognerastudio.com.

Commerce Holdings LLC applies strict administrative, technical, and physical safeguards to protect your data throughout the retention period, in full compliance with U.S., U.K., and international privacy regulations.

6. Security Measures

Commerce Holdings LLC (“we,” “our,” or “us”) takes the protection of your personal information seriously and implements comprehensive administrative, technical, and physical safeguards to ensure your data remains secure while using kognerastudio.com and its related services.

Technical Measures

We use industry-standard technologies and procedures to prevent unauthorized access, disclosure, modification, or destruction of your personal data. These include:

• • Encryption of sensitive data both in transit and at rest.
• • Secure authentication methods for accessing user accounts and payment systems.
• • Regular security audits, penetration testing, and system monitoring to identify and mitigate vulnerabilities.
• • Advanced protection against malware, phishing, and other cybersecurity threats.

Physical Measures

Our servers and storage systems are housed in secure data centers with controlled access, monitoring systems, and environmental safeguards to protect against intrusion, tampering, or damage.

Data Breach Response

In the event of a suspected or confirmed data breach, Commerce Holdings LLC follows strict incident response protocols. We will promptly assess the situation, contain potential damage, notify affected users, and cooperate with relevant authorities in accordance with applicable laws.

Limitations

While we employ rigorous security practices, no system can be completely immune from risks. Therefore, we cannot guarantee absolute protection against all unauthorized access or misuse. We encourage users to create strong, unique passwords and ensure their personal devices are secure.

By using our Services, you acknowledge that we have implemented reasonable and appropriate measures to protect your personal data but that absolute security cannot be guaranteed. You remain responsible for safeguarding your account credentials and restricting access to your devices.

7. Your Rights

As a user of kognerastudio.com, you have specific rights regarding your personal information under applicable privacy laws in the United States, the United Kingdom, and other jurisdictions where our Services are available. These include:

• • Access: You may request access to the personal data we hold about you, including the types of data collected, the purposes of processing, and how it is used.
• • Correction: You have the right to request correction or completion of any inaccurate or incomplete personal information.
• • Deletion: You may request deletion of your personal data where legally permissible and provided there are no overriding legal or contractual obligations requiring retention.
• • Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances, such as when the accuracy of data is contested or processing is unlawful but you prefer restriction instead of deletion.
• • Objection: You may object to certain forms of data processing, including direct marketing, unless we have a compelling legitimate basis for continuing to process your information.
• • Data Portability: Where applicable, you may request to receive a copy of your personal data in a structured, commonly used, and machine-readable format or have it transferred to another service provider.

To exercise any of these rights, please contact us at support@kognerastudio.com. We will respond to all verified requests promptly and in accordance with applicable data protection laws.

8. International Transfers

Commerce Holdings LLC may transfer users’ personal data outside of the United States, including to servers or service providers located in other jurisdictions, solely for the purpose of delivering and maintaining the services available through kognerastudio.com.

We ensure that all international data transfers comply with applicable data protection laws and that appropriate safeguards are in place. These safeguards may include:

• • Contractual agreements with third-party providers that ensure an equivalent level of protection as required under applicable privacy regulations.
• • Technical and organizational measures such as encryption and limited access controls.

We do not transfer personal data to countries or organizations where we cannot guarantee adequate protection of your privacy and data rights. All transfers are limited to the minimum data required to fulfill service obligations, and personal information is handled securely throughout the process.

9. Cookies

kognerastudio.com uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• • Essential Cookies: Required for the website to function properly, such as enabling login sessions and secure navigation. These cannot be disabled.
• • Performance and Analytics Cookies: Help us understand how users interact with our website, allowing us to enhance usability and performance.
• • Functional Cookies: Store your preferences (e.g., language or region) to provide a more personalized browsing experience.
• • Marketing and Advertising Cookies: May be used to display relevant ads or measure the effectiveness of marketing campaigns, only if you consent.

Your Choices Regarding Cookies:

You can manage or disable cookies through your browser settings. However, disabling some cookies may limit the functionality of certain website features. By continuing to use kognerastudio.com, you consent to the use of cookies as described in this Privacy Policy and in accordance with applicable privacy laws.

10. Marketing Communications

By signing up on kognerastudio.com, you may receive marketing communications from us, including promotional emails, newsletters, and updates regarding our products, services, and special offers.

Consent

We will send marketing communications only if you have provided your consent, where required by applicable law. You may withdraw your consent at any time without affecting your use of the Services.

Opt-Out

You may opt out of receiving marketing communications at any time by:

• • Clicking the unsubscribe link provided in any marketing email you receive; or
• • Contacting our support team at support@kognerastudio.com or by phone at +1 (510) 907-4402.

Third-Party Marketing

We do not share, sell, or disclose your personal information to third parties for their marketing purposes without your explicit consent.

Effect of Opting Out

Opting out of marketing communications will not affect your ability to use the Services, access your account, or receive essential service-related notifications such as billing updates, security alerts, or account support messages.

11. Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age required by applicable law in your jurisdiction).

Collection from Children

We do not knowingly collect, store, or use personal information from children under this age. If we become aware that a child has provided personal data without parental consent, we will take immediate steps to delete such information.

Parental Rights

Parents or legal guardians who believe their child has provided personal information to us may contact support@kognerastudio.com or call +1 (510) 907-4402 to request access, correction, or deletion of the child’s information.

Compliance

We comply with applicable children’s privacy laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and relevant data protection laws in other jurisdictions.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect updates in our business practices, services, or legal obligations.

Notification of Changes

When we make significant changes, we will notify users by posting the updated Privacy Policy on https://kognerastudio.com and, where appropriate, by sending a notice to the email address associated with your account.

Effective Date

The updated Privacy Policy takes effect immediately upon posting unless otherwise stated. Continued use of our Services after the effective date constitutes your acceptance of the revised policy.

Encouragement to Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data and your rights regarding personal information.

13. Sharing and Disclosure / Third-Party Services

We may share your personal information with trusted third-party service providers who assist in operating kognerastudio.com, managing payments, delivering digital products, improving functionality, and performing essential business operations. All such partners are contractually obligated to maintain the confidentiality and security of your data and may use it solely for the purposes authorized by Commerce Holdings LLC.

a. Service Providers

We may share information with payment processors, hosting providers, email service platforms, analytics tools, and customer support partners. These entities only process data on our behalf and are required to maintain appropriate technical and organizational safeguards.

b. Legal Requirements

We may disclose personal information if required to comply with applicable laws, regulations, court orders, or governmental requests. Disclosure may also occur when necessary to protect the rights, property, or safety of Commerce Holdings LLC, our users, or the public.

c. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction. Any successor entity will remain bound by the principles of this Privacy Policy.

d. Marketing and Communications

With your explicit consent, we may share your data with marketing or advertising partners to deliver relevant promotions, campaigns, or updates regarding our products and services. You can withdraw your consent at any time.

e. Data Protection Measures

All third-party recipients are required to implement strict security and privacy measures to protect your data from unauthorized access, alteration, disclosure, or misuse.

f. User Rights

You may request details about which categories of data have been shared, for what purposes, and with which recipients.

g. No Data Sales

We do not sell or rent your personal information to third parties under any circumstances. By using kognerastudio.com, you acknowledge and agree that sharing your data with carefully selected service providers and partners is necessary for the operation and delivery of our Services.

14. Legal Basis for Processing

We process your personal data only when a lawful basis under the applicable laws of England and Wales exists. Each processing activity is justified by at least one of the following legal grounds:

Consent

We process your personal data when you have provided clear and explicit consent for specific purposes — for example, to receive marketing communications or personalized service notifications. You may withdraw your consent at any time by contacting us.

Performance of a Contract

We process personal data when it is necessary to fulfill our contractual obligations to you, such as managing subscriptions, processing payments, and granting access to services available on kognerastudio.com.

Legal Obligations

We may process your information to comply with legal requirements, including accounting, taxation, anti-fraud, or regulatory compliance under applicable UK or U.S. laws.

Legitimate Interests

We may process your data when necessary to pursue our legitimate business interests — including improving our website and services, ensuring platform security, preventing fraud, and analyzing usage — provided these interests do not override your fundamental rights and freedoms.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

We will respond promptly and in accordance with applicable data protection laws. You may also use these contact details to exercise your privacy rights, including requests for access, correction, deletion, or objection to processing of your personal data.